About this Privacy Policy
GlanceBooking provides online booking software for appointment-based businesses.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, create an account, use the GlanceBooking platform, or interact with a business that uses GlanceBooking.
By using GlanceBooking, you agree to the way personal information is handled as described in this Privacy Policy.
Who we are
GlanceBooking is a booking software platform for businesses that manage appointments, services, customers, staff and related booking information.
If you have questions about this Privacy Policy, you can contact us at:
glancebooking@outlook.comInformation we collect
We may collect and process different types of information depending on how you use GlanceBooking.
Business account information:
- Business name
- Business contact name
- Email address
- Phone number
- Business address, if provided
- Login and account details
- Subscription plan information
- Branding details such as logo, colours and business settings
Customer booking information:
Businesses using GlanceBooking may enter or collect customer information through the platform, including:
- Customer name
- Email address
- Phone number
- Appointment date and time
- Service booked
- Appointment notes
- Booking history
- Cancellation or rescheduling information
Staff/team information:
Businesses may enter staff or team details, including:
- Staff name
- Email address
- Role or job title
- Working hours
- Services assigned
- Appointment schedule
Technical information:
When you use our website or platform, we may collect:
- IP address
- Browser type
- Device type
- Pages visited
- Login activity
- Error logs
- Usage data
- Cookies or similar tracking technologies
How we use information
We use personal information to provide and improve GlanceBooking.
This may include:
- Creating and managing user accounts
- Providing the booking platform
- Managing appointments and customer records
- Sending booking confirmations and reminders
- Supporting businesses using the platform
- Processing upgrade requests and account changes
- Improving platform performance and security
- Responding to enquiries
- Preventing misuse, fraud or unauthorised access
- Complying with legal obligations
Booking reminders and communications
GlanceBooking may send booking-related communications such as:
- Appointment confirmations
- Appointment reminders
- Cancellation notices
- Rescheduling notices
- Account or service notifications
These may be sent by email, and if enabled in the future, by SMS or other messaging services.
Businesses using GlanceBooking are responsible for ensuring they have permission to contact their own customers.
Businesses using GlanceBooking
If you are a customer booking with a business that uses GlanceBooking, the business you book with is responsible for the information they collect from you and how they use it.
GlanceBooking provides the software tools, but each business is responsible for:
- The accuracy of customer information they enter
- Having a lawful reason to collect customer information
- Managing their own customer relationships
- Responding to customer requests about bookings or personal data
Legal basis for using personal information
Where UK data protection law applies, we may rely on the following legal bases:
Contract:
To provide GlanceBooking services to businesses and users.
Legitimate interests:
To operate, improve and protect the platform, respond to enquiries, prevent misuse and manage business operations.
Consent:
Where consent is required, such as certain marketing communications or optional features.
Legal obligation:
Where we need to keep or disclose information to comply with the law.
How information is stored
Personal information is stored securely using the systems and services that support the GlanceBooking platform.
We take reasonable steps to protect information from unauthorised access, loss, misuse or disclosure.
However, no online platform can guarantee complete security. Users are responsible for keeping their login details secure and should contact us immediately if they believe their account has been accessed without permission.
Sharing information
We do not sell personal information.
We may share information only where necessary to operate GlanceBooking, including with:
- Hosting providers
- Authentication providers
- Email service providers
- SMS or messaging providers, if enabled
- Payment or billing support services
- Technical support services
- Legal or regulatory authorities if required by law
Third-party providers are only used where needed to provide, secure or improve the platform.
Third-party services
GlanceBooking may connect to or rely on third-party services such as email delivery, SMS messaging, authentication, hosting or payment-related services.
These third-party services may process information according to their own privacy policies and terms.
We are not responsible for the privacy practices of external websites or services that are not controlled by GlanceBooking.
Cookies and tracking
GlanceBooking may use cookies or similar technologies to:
- Keep users logged in
- Improve website performance
- Understand how the website is used
- Support security and authentication
- Remember user preferences
Users may be able to control cookies through their browser settings, but disabling cookies may affect how the website or platform works.
How long we keep information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
This may include:
- While an account is active
- While needed to provide the platform
- While required for legal, accounting or security purposes
- For a reasonable period after an account is closed, where necessary
Businesses are responsible for managing and deleting their own customer records where appropriate.
Your rights
Depending on the law that applies, you may have rights over your personal information, including the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Restrict how information is used
- Object to certain processing
- Request a copy of your information
- Withdraw consent where processing is based on consent
To make a privacy request, contact:
glancebooking@outlook.comIf you are a customer of a business using GlanceBooking, you may need to contact that business directly first, as they control the booking information they collect from you.
Marketing communications
We may contact business users with service updates, product information or relevant GlanceBooking news.
You can ask us to stop sending marketing communications at any time.
We will still be able to send important account, security, billing or service-related messages where necessary.
Children's privacy
GlanceBooking is intended for business use and is not designed for children.
Users must be at least 18 years old to create a business account.
We do not knowingly collect personal information from children through direct account creation.
International transfers
Some service providers used to operate GlanceBooking may process information outside the United Kingdom.
Where this happens, we aim to use appropriate safeguards to protect personal information in line with applicable data protection laws.
Data accuracy
Businesses and users are responsible for keeping their account and customer information accurate and up to date.
GlanceBooking is not responsible for issues caused by incorrect information entered by users or businesses.
Data breaches
If we become aware of a data breach that may affect personal information, we will take appropriate steps to investigate, reduce risk and notify affected users or authorities where required by law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page. Continued use of GlanceBooking after changes are made means you accept the updated Privacy Policy.
Contact us
For questions about this Privacy Policy or how personal information is handled, contact:
glancebooking@outlook.com