Terms & Conditions

GlanceBooking provides online booking software for appointment-based businesses. The platform allows businesses to manage appointments, services, customers, team members, booking pages, reminders and related business tools.

By accessing or using GlanceBooking, you agree to these Terms & Conditions. If you do not agree, you should not use the platform.

You must be at least 18 years old to create a GlanceBooking account.

By creating an account, you confirm that:

• The information you provide is accurate and up to date.
• You are authorised to act on behalf of the business using the account.
• You will use the platform only for lawful business purposes.
• You will not misuse, copy, resell or interfere with the platform.

Each business is responsible for keeping its account information accurate, including business name, contact details, services, prices, availability, staff information and customer records.

You are responsible for keeping your login details secure. If you believe someone has accessed your account without permission, you should contact us immediately.

GlanceBooking provides tools to help businesses manage bookings. The business using GlanceBooking is responsible for the appointments, services and customer relationships it manages through the platform.

Businesses are responsible for:

• Confirming appointment details.
• Providing the services booked.
• Managing cancellations or rescheduling.
• Ensuring service prices and availability are correct.
• Handling any disputes with their own customers.

GlanceBooking is not responsible for the quality, delivery or outcome of services provided by businesses using the platform.

GlanceBooking may offer different subscription plans, including Starter, Pro and White Label plans.

Plan features, pricing and upgrade fees may vary depending on the package selected.

Where a setup fee, upgrade fee or subscription payment is required, access to paid features may only be granted once payment has been received and confirmed.

We may change our pricing or plan features in the future. Where possible, we will give reasonable notice of any significant changes affecting existing customers.

If you request an upgrade, you may be required to make a setup or upgrade payment.

Upgrade requests may be reviewed manually. Your account will not be upgraded until payment has been received and approved by GlanceBooking.

Submitting an upgrade request does not automatically guarantee access to the upgraded plan.

You may request to cancel your GlanceBooking subscription by contacting us.

Unless agreed otherwise, payments already made for setup, customisation, configuration, onboarding, branding or completed work are non-refundable.

Monthly subscription payments are generally non-refundable once the billing period has started.

If we agree to provide a refund, this will be at our discretion and may depend on the circumstances.

You agree not to use GlanceBooking to:

• Break the law.
• Send spam or misleading messages.
• Upload harmful, abusive or illegal content.
• Attempt to access another user's account.
• Interfere with the security or operation of the platform.
• Copy, reverse engineer, duplicate or resell the platform without permission.
• Use the platform in a way that damages GlanceBooking or other users.

We may suspend or terminate accounts that misuse the platform.

Some plans may include custom branding or White Label features.

White Label access does not transfer ownership of the GlanceBooking software, platform, codebase, systems, designs or intellectual property.

Unless agreed in writing, GlanceBooking remains the owner of the platform and all underlying software.

We aim to keep GlanceBooking available and working reliably, but we do not guarantee uninterrupted access.

The platform may be unavailable from time to time due to maintenance, updates, technical issues, third-party service issues or circumstances outside our control.

We are not responsible for losses caused by temporary downtime or interrupted access.

GlanceBooking may use or connect with third-party services such as email providers, payment services, SMS providers, authentication providers or hosting services.

We are not responsible for failures, delays or issues caused by third-party providers.

When using GlanceBooking, you may enter personal information relating to your customers, staff or business.

You are responsible for ensuring you have the right to collect and use any personal information you enter into the platform.

Our use of personal information is explained in our Privacy Policy.

You should not enter sensitive personal data unless it is necessary and lawful for your business purposes.

GlanceBooking, including its design, software, branding, features, content and systems, belongs to GlanceBooking or its licensors.

You may use the platform only as allowed under these terms.

You must not copy, reproduce, sell, license, modify or distribute any part of the platform without written permission.

GlanceBooking is provided as a business software tool.

To the fullest extent permitted by law, we are not responsible for:

• Loss of profits.
• Loss of business.
• Loss of bookings.
• Loss of data caused by user error.
• Customer disputes.
• Missed appointments.
• Incorrect information entered by users.
• Issues caused by third-party services.

Nothing in these terms excludes liability where it would be unlawful to do so.

We may suspend or terminate your account if:

• You breach these terms.
• You fail to make required payments.
• You misuse the platform.
• Your use of the platform creates risk for GlanceBooking or other users.
• We are required to do so by law.

If your account is terminated, access to the platform and related features may be removed.

We may update these Terms & Conditions from time to time.

The latest version will be available on this page. Continued use of GlanceBooking after changes are made means you accept the updated terms.

If you have any questions about these Terms & Conditions, contact us at: